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Saturday, September 05, 2015

Digital Assistants in an Age of Flex Labor

There will be fewer full time jobs, and many workers will become independent contractors, like myself.   An implication is that advisory systems will  be needed more than ever.  How does a flex worker get up to speed on internal systems and methods? To make such workers most useful the internal processes need to be better systematized, and documented.

There is then a natural role for advisory systems to both train the flex worker and aid them in doing their job.   This also adds opportunity to 'plug in' innovations based on newly discovered methods.  We are seeing this already in call center applications, there is much opportunity beyond that.

Inspired by:  in the HBR:
" ... The prevailing paradigm of people working as full-time employees for a single organization has outlived its usefulness. It produces excess volatility over the business cycle, resulting in measurable economic costs — both to people and to the companies they work for.

Our vision is straightforward: most people will become independent contractors who have the flexibility to work part-time for several organizations at the same time, or do a series of short full-time gigs with different companies over the course of a year. Companies will maintain only a minimal full-time staff of executives, key managers, and professionals and bring in the rest of the required talent as needed in a targeted, flexible, and deliberate way.  ... " 

(Updated - Discussion in Linkedin)

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