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Sunday, September 16, 2018

Intelligent Automation on Pace for Explosive Growth

Links of common processes to automation.   Good place to start before you decide to make all your systems 'intelligent'.    Note in particular coverage of RPA:  Robotic Process Automation.

Intelligent Automation on Pace for Explosive Growth, but Organizational Challenges Prevalent  by Kent Weare in InfoQ

In a recent KPMG study, the professional services organization published a report called Ready, Set, Fail?: Avoiding setbacks in the intelligent automation race which projects rapid growth of the intelligent automation (IA) domain. The report suggests that overall spend will reach $232 billion by 2025 compared to $12.4 billion which is spent today. But, this expected growth comes with many challenges, including tool maturity, skilled labor, organizational change management, governance and a lack of clarity involving return on investment.

Intelligent automation is an emerging set of new technology tools that mimic the actions a user would ordinarily perform to complete a task. Federico Berruti, a partner at McKinsey & Company, defines intelligent automation as: 

A suite of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes.   ... "

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