Links of common processes to automation. Good place to start before you decide to make all your systems 'intelligent'. Note in particular coverage of RPA: Robotic Process Automation.
Intelligent Automation on Pace for Explosive Growth, but Organizational Challenges Prevalent by Kent Weare in InfoQ
In a recent KPMG study, the professional services organization published a report called Ready, Set, Fail?: Avoiding setbacks in the intelligent automation race which projects rapid growth of the intelligent automation (IA) domain. The report suggests that overall spend will reach $232 billion by 2025 compared to $12.4 billion which is spent today. But, this expected growth comes with many challenges, including tool maturity, skilled labor, organizational change management, governance and a lack of clarity involving return on investment.
Intelligent automation is an emerging set of new technology tools that mimic the actions a user would ordinarily perform to complete a task. Federico Berruti, a partner at McKinsey & Company, defines intelligent automation as:
A suite of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes. ... "
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