Good Thoughts on E-Mail Responses

Not about managing your email, but the often more important issue of how you should respond to serious questions in email. The most useful element: Pause.   " ... There is a simple two-step method to making the pause work for you. First, buy yourself some time to think. Second, follow the four simple C’s of effective communication that help determine how best to respond in terms of the context, content, channel, and contact. ...  " . Much more at the link.