Wednesday, September 02, 2015
Charging for Loyalty
Seems counter intuitive, but successes like Amazon Prime seem to point otherwise. What is the value tradoff? In CustomerThink. " ... Let’s make one point clear: Fee-based rewards are not pet rocks. Sure, some major merchants have recently launched fee-based loyalty initiatives, but that does not make the concept a fad. Rather, a retailer’s decision on whether to apply a fee to its rewards membership – or not – is very strategic in design. .. "
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