Smarter Productivity in the Modern Office

A very good Wharton article on the measurement of productivity in the current world of knowledge workers.  I have lived through this age, and have many times seen the attempts at using old metrics fail.   Shortly after the emergence of the Web I had occasion to talk to a VP about giving general access to the Web to all employees.  She looked at me like I was nuts and said something to the effect that it would make productivity decline.  The measures showed it.  We continue to work with that mind set.  Metrics need to be reworked and rethought.  Productivity needs to better directed, smarter, more analytical: " ....  More than 50 years after management guru Peter Drucker first wrote about the difficulty of defining and measuring the productivity of knowledge workers, management experts say many companies still do a poor job of it. To get a better gauge of how much employees are accomplishing, experts say managers need to remember that quality is often as important, if not more so, than quantity, and that blanket policies rarely remedy such a highly individualized issue  ... " .  Excellent article!