Ultimately we will need more of this, although it is still probably a very subtle thing. Today, like in search, we just want an answer. As the answer becomes more complicated, the conversation will have to change to teaching.
Customer Service Bots Are Getting Better at Detecting Your Agitation by Signe Brewster
A virtual assistant that can tell you’re frustrated can slow down and help you out. SRI International, the Silicon Valley research lab where Apple’s virtual assistant Siri was born, is working on a new generation of virtual assistants that respond to users’ emotions. .... "