Always looking for ways to advance the idea of using a virtual assistant. Here new work by Capital One. To what is this marketing versus assistance? What else use is useful for hands free interaction?
In Business Insider:
In March, Capital One began allowing users to check credit card balances and transactions as well as pay bills via Alexa, Amazon’s smart home virtual assistant.
Now, the firm is expanding that service to include home and auto loan payments, according to CNET. Alexa users will be able to enable the Capital One skill in the Alexa mobile app, link it to their mortgage or car payments, and use the device to ask for payment information or pay the next bill. Users will be required to enter a PIN to access the information.
The addition of new skills could indicate that Alexa functionality has been popular among Capital One customers. 19% of North American adults were “very interested” in connected device payments as of last year, a number that’s likely increased as devices like Alexa have become more widely available and accessible. ... "
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