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Saturday, October 17, 2015

The Future of the Intelligent Conversational Interface

The virtual assistant with a conversational interface.  Some just trading questions and answers via text, but increasingly including a human-like voice.   Have explored this for some time.  From building systems we delivered to consumers to converse with a popular brand, to others that helped them solve their laundry problems.   Some of these are still in use.  The progression of AI/Cognitive has made these systems seem much smarter than before.   But they are still not intelligent in any normal sense.

In the last year there has been an explosion of new efforts, and I have made a point of experiencing a number of them recently.  Although vocal conversation with a limited intelligence assistant needs to be learned,  it does turn out to be more engaging than text interaction.    But is this our future?  Are we willing to take the time to learn how to talk to them?  Or do we need to wait for much better intelligence?  Lets talk.

In Wired, a good look at some of the history, with media examples,  and further directional thoughts.  And an exploratory look on Linkedin.

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