ts not general intelligence, its intelligence that augments and automates business process. Including the design of that process. RPA (Robotic Process Automation) is a useful start. It may include advanced machine learning capabilities to address specific subproblems, but it is often useful to start with simpler elements.
Opinion Looking beyond RPA to intelligent automation By Wayne Butterfield
The automation journey can be long and arduous for many organizations. Beginning with robotic process automation allows organizations to immediately find opportunities to increase productivity and accuracy in the back office. This is, however, just the first stage of a process that can increase operational efficiency and create even more value across the organization.
This stage is defined by technologies that build on RPA: intelligent automation. These technologies provide a structured output, which is exactly what RPA bots require in order to be at their most efficient.
Intelligent automation technologies provide the following features: ... "
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