Embedding Human Expertise

Useful examination of delivering expertise, human and otherwise.

Crate and Barrel marries human expertise with tech advances in a new concept store   by Matthew Stern

Crate and Barrel is piloting a standalone store concept that lets customers take advantage of all of their design and decorating expertise and guidance in one physical location.

Crate and Barrel opened its first Design Studio at the end of January in Pasadena, CA, according to the Pasadena Star News. The new location brings the online experience of Crate and Barrel’s design services to its own store, where customers can get specialized help from experts on how to decorate rooms from the ground up, using 3-D renderings and choosing from furniture and décor. The store will have items not available at other Crate and Barrel locations and will also allow visitors to choose custom and made-to-order furniture.  ....  "