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Wednesday, March 01, 2017

Commercial Alexa to Field Calls

In Engadget.  A good direction with very high labor costs.  Such conversations are tough to do well.

Amazon wants Alexa to answer customer service calls
A new suite of AWS products is designed to put call centers in the cloud.

In the near future, Amazon's Alexa could be on the other end of your next call to tech support. With call centers expected to become a more than $15 billion industry in the next five years, the online retail giant has apparently identified another market that is ready for a shift in technology. According to a new report from The Information, Amazon is currently prepping a commercial version of Alexa developed specifically for fielding questions from phone calls and text messages. ... " 

by Andrew Dalton, @dolftown

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