Retired from Procter & Gamble after 27 years. Now consulting extensively. Background in mathematics, working on a wide variety of modeling, supply chain, analysis, expertise, business intelligence and social media applications.
Contact at: Franzdill AtSignHere Gmail.com
Its all about conversation. It used to be about 'moments of truth', but now more about much more fluid conversations that can be generated and sustained by initial interaction. That interaction can come from data, Bots, intelligent prediction, even old fashion marketing. Sometimes all of these can be analytically combined to produce something very prescriptive. CustomerThink talks this: