Colleague Julie Anixter video on her new Youtube presence:
On Mapping Remarkable Relationships: Four Seasons
The essence of every great customer experience is a human experience, a relationship. Not with a brand or a company, but with the people that make it up. Sometimes that relationship is direct and face to face, sometimes it's indirect, sometimes virtual. Have relationships lost some of their currency and their value in the fast paced, over stimulated, multi-tasking, stressed out business world? I think so! This project begins to document, to map, some of the remarkable relationships I've experienced, with the hopes they may inspire ... "