Google Updates DialogFlow

Seeing augmenting capabilities as virtual agents.   Might also be a means to best think of such agents connecting to human agents.   Makes since in many kinds of service systems.   See ISSIP, which I am part of.

Google updates Dialogflow AI engine to help customers create better virtual agents   By Mike Wheatley, SiliconAngle 

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers.

Dialogflow is a conversational artificial intelligence engine used to create virtual agents that can understand and respond to all manner of queries from callers, using both voice and text as a medium.

The main update today is a new “Dialogflow Mega Agent” in beta test mode that increases the number of “intents” available to virtual agents by up to 10 times, to 20,000 in total.   ... "

Hangouts and Chats in Google

Quite interesting.  Could a company implement a whole set of standards for interaction, recording, goal management, process detail,  After Action Reviews?

Google’s Hangouts Chat gets chatbot boost with Dialogflow
Dialogflow should make it easier for developers to create natural language bots for Google’s team collaboration platform.
         
By Matthew Finnegan  ... Senior Reporter, Computerworld

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform.

Google launched Hangouts Chat early last year, a chat-based collaboration tool that replaces the Hangouts app for G Suite customers, of which there are are now more than 5 million, according to Google’s latest stats.

As announced last week, developers can now build chatbots for Hangouts Chat using Dialogflow – Google’s machine learning-based development suite that enables the creation of natural language processing (NLP) and natural language understanding (NLU) apps that mimic human interactions. .... " 

Google and Conversational Apps

Am a long time developer and proponent of intelligent and conversation enabled interactions.

Google supporting Voice and Dialog Based Interactions

Introducing Dialogflow Enterprise Edition, a new way to build voice and text conversational apps
   By Dan Aharon, Product Manager for Cloud AI

From chatbots to IoT devices, conversational apps provide a richer and more natural experience for users. Dialogflow (formerly API.AI) was created for exactly that purpose — to help developers build interfaces that offer engaging, personal interactions.

We’ve seen hundreds of thousands of developers use Dialogflow to create conversational apps for customer service, commerce, productivity, IoT devices and more. Developers have consistently asked us to add enterprise capabilities, which is why today we’re announcing the beta release of Dialogflow Enterprise Edition. The enterprise edition expands on all the benefits of Dialogflow, offering greater flexibility and support to meet the needs of large-scale businesses. In addition, we're also announcing speech integration within Dialogflow, enabling developers to build rich voice-based applications.  
....  "

Also see more about Dialogflow.