Doing Simple Chatbots

Close to the kind of thing we did simply in the 90s.  In the Alexa Blog:

How to Create a Chatbot With No Coding Experience in 4 Simple Steps  By Lydia Roth

If you really want to drive customer engagement, learning how to create a chatbot is a great place to start.

According to Dmitriy Kachin, COO of Chatfuel, strong chatbot experiences with higher audience engagement register 80–90% response rates. This result shows that users are willing to use chatbots, but the experience still needs to be properly executed to meet their needs.

Building a chatbot completely from scratch using custom code takes a lot of time and resources that many businesses simply don’t have. Lucky for you, we’ve broken down a step-by-step process for quickly and cost-effectively building a chatbot — no coding experience necessary.

Step 1: Define the Goal of Your Chatbot

Before you actually start building your chatbot, you need to set a clearly defined goal for it. The type of chatbot you build will depend on what you want it to accomplish.

Goal Example 1: Handle a Portion of Incoming Customer Support Questions

Want to make life a little easier for your hardworking support staff? Use a chatbot to resolve simple inquiries so your staff can focus on more complex issues that require extra attention and detail.

Use a chatbot to resolve simple inquiries so your staff can focus on more complex issues that require extra attention and detail.   ...  "