NVIDIA and ServiceNow

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ServiceNow and NVIDIA Announce Partnership to Build Generative AI Across Enterprise 

Built on ServiceNow Platform With NVIDIA AI Software and DGX Infrastructure, Custom Large Language Models to Bring Intelligent Workflow Automation to Enterprises

May 17, 2023

 Knowledge 2023—ServiceNow and NVIDIA today announced a partnership to develop powerful, enterprise-grade generative AI capabilities that can transform business processes with faster, more intelligent workflow automation.

Using NVIDIA software, services and accelerated infrastructure, ServiceNow is developing custom large language models trained on data specifically for its ServiceNow Platform, the intelligent platform for end-to-end digital transformation. 

This will expand ServiceNow’s already extensive AI functionality with new uses for generative AI across the enterprise — including for IT departments, customer service teams, employees and developers — to strengthen workflow automation and rapidly increase productivity. 

ServiceNow is also helping NVIDIA streamline its IT operations with these generative AI tools, using NVIDIA data to customize NVIDIA® NeMo™ foundation models running on hybrid-cloud infrastructure consisting of NVIDIA DGX™ Cloud and on-premises NVIDIA DGX SuperPOD™ AI supercomputers.

“IT is the nervous system of every modern enterprise in every industry,” said Jensen Huang, founder and CEO of NVIDIA. “Our collaboration to build super-specialized generative AI for enterprises will boost the capability and productivity of IT professionals worldwide using the ServiceNow platform.”

“As adoption of generative AI continues to accelerate, organizations are turning to trusted vendors with battle-tested, secure AI capabilities to boost productivity, gain a competitive edge, and keep data and IP secure,” said CJ Desai, president and chief operating officer of ServiceNow. “Together, NVIDIA and ServiceNow will help drive new levels of automation to fuel productivity and maximize business impact." 

Harnessing Generative AI to Reshape Digital Business 

ServiceNow and NVIDIA are exploring a number of generative AI use cases to simplify and improve productivity across the enterprise by providing high accuracy and higher value in IT. 

This includes developing intelligent virtual assistants and agents to help quickly resolve a broad range of user questions and support requests with purpose-built AI chatbots that use large language modls and focus on defined IT tasks. 

Automated Workflows are Rolling

Clearly, and this will continue.   But doing it right will still be a challenge.  The advantage will be to those that use the best approaches, applied to context with the right AI and analytics.  Think Autonomous is the future. 

Automated workflows are eating the world  By Tristan Pollock in VentureBeat

In just the past 12 months, over $2.2 billion has been funneled into tech companies building workflow automation solutions. This isn’t a bubble. It’s a balloon.

Hot technology companies like Slack ($14.5 billion market cap), Calendly ($60 million ARR), Docusign ($36 billion market cap), GitHub (bought by Microsoft for $7.5 billion), and Airtable ($185 million Series D), all have built-in workflow builders that range from simplified code to low code to graphical no-code. All it takes is a matter of minutes plugging X to Y to Z.

Just days ago, Adobe purchased Workfront, a marketing workflow automation platform, for $1.5 billion. Before that, Apple purchased a startup called Workflow and turned it into the Apple Shortcuts app. Workflow automation is the future.  .... '