But AI is still in action, especially in speeding simpler customer interactions:
IBM study highlights rapid uptake and satisfaction with AI chatbots in AINews
A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction.
Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an uncertain amount of time due to overwhelmed call centres.
Chatbots have come a long way and can now quickly handle most queries within minutes ....
Link to the IBM Study: 'The value of virtual agent technology' Which they are now using as a term for chatbot customer assistants. Is this AI?
