API from Amazon AWS to synthesise speech in multiple languages to communicate and persuade in varying real and artificial personas.
Simple-to-Use API
Amazon Polly provides an API that enables you to quickly integrate speech synthesis into your application. You simply send the text you want converted into speech to the Amazon Polly API, and Amazon Polly immediately returns the audio stream to your application so your application can begin streaming it directly or store it in a standard audio file format, such as MP3.
Sampling rate Sample Code ...
"Hi. My name is Joanna." from boto3 import client
polly = client("polly", region_name="us-east-1")
response = polly.synthesize_speech(
Text="Hi. My name is Joanna.",
OutputFormat="mp3",
VoiceId="Joanna")
Wide Selection of Voices and Languages
Amazon Polly includes dozens of lifelike voices and support for a variety of languages, so you can select the ideal voice and distribute your speech-enabled applications in many countries. In addition to Standard TTS voices, Amazon Polly offers Neural Text-to-Speech (NTTS) voices that improve speech quality for more natural and human-like voices. ... "
Also, from TechTimes;
Amazon now allows manufacturers to improve proprietary voices to connect with customers on Alexa. With the help of Amazon Polly, Alexa would develop a new engagement device to promote voice-based commerce. ...
Amazon to work with corporations to boost sales
Amazon said it would work with corporations to help them establish a persona for their logo, select a person to file speech for that character, and then build a vocal model to breed that voice at the Alexa platform. ... "
Showing posts with label Personas. Show all posts
Showing posts with label Personas. Show all posts
Sunday, March 15, 2020
Sunday, September 29, 2019
Personas in Customer Service
What we did in the 80s .... but used an existing advertising persona that was already well know, Then used a AI driven chatbot system to drive their interaction. We built up a customer persona starting from an implied advertising persona. Can work, if its done well. I have mentioned that here a number of times, see details at the tag.
Using personas to drive better customer service By Paul Selby in CutomerThink
It’s done. Your customer service team has completed a six-month project to develop, test, and deploy state-of-the-art technology that was billed as the answer to drastically reducing call volume while delivering higher-quality service to customers faster. The go-live day is promoted to customers via email and a countdown timer on the main customer service landing page adds to the build-up. Everyone is excited by the profound effect this will have on customer service.
Day one … and there’s no noticeable change. That’s okay, this is going to take some time. A week goes by, then a month. Six months in and there’s some change, but nowhere near expectations. What happened?
It’s easy to jump on a new technology trend in customer service. Competitors could be delivering more advanced forms of customer service. A research company might be offering bold predictions for the future of customer service. And the ever-present pressure of rising customer expectations might play a part. Any one of these influences is enough to embark on building new customer service engagement and solution channels. But if you go to all the work to offer these new options and they aren’t being used despite ample evidence it should succeed, there might be a simple reason for its failure: customer personas weren’t considered.
Defining personas
Product design created the concept of personas in the 1990’s. They act as one or more fictional stand-ins for prospects or customers. Well-crafted personas have a story or “biography” that represents their goals and desires as well as challenges and limitations. These traits help guide the development of products and services that would be interesting and useful to them, ensuring greater success of the product or service.
Personas are constructed by examining the existing customer base for its traits (supplementing that information with research through additional conversations and surveys) and by interviewing prospects when a new product or service for a new target market is being considered. Qualities include behavior patterns, skills, attitudes, and environmental details–profession, hobbies, lifestyle, etc.–that influence their behavior. Fun fictional personal details are often added to add depth and to make them more relatable (such as giving them names and a picture). ...
"
Using personas in customer service
Persona usage in customer service doesn’t vary much from use in product design. Capturing some additional details unique to how particular personas might seek customer service are the key consideration. .... "
Using personas to drive better customer service By Paul Selby in CutomerThink
It’s done. Your customer service team has completed a six-month project to develop, test, and deploy state-of-the-art technology that was billed as the answer to drastically reducing call volume while delivering higher-quality service to customers faster. The go-live day is promoted to customers via email and a countdown timer on the main customer service landing page adds to the build-up. Everyone is excited by the profound effect this will have on customer service.
Day one … and there’s no noticeable change. That’s okay, this is going to take some time. A week goes by, then a month. Six months in and there’s some change, but nowhere near expectations. What happened?
It’s easy to jump on a new technology trend in customer service. Competitors could be delivering more advanced forms of customer service. A research company might be offering bold predictions for the future of customer service. And the ever-present pressure of rising customer expectations might play a part. Any one of these influences is enough to embark on building new customer service engagement and solution channels. But if you go to all the work to offer these new options and they aren’t being used despite ample evidence it should succeed, there might be a simple reason for its failure: customer personas weren’t considered.
Defining personas
Product design created the concept of personas in the 1990’s. They act as one or more fictional stand-ins for prospects or customers. Well-crafted personas have a story or “biography” that represents their goals and desires as well as challenges and limitations. These traits help guide the development of products and services that would be interesting and useful to them, ensuring greater success of the product or service.
Personas are constructed by examining the existing customer base for its traits (supplementing that information with research through additional conversations and surveys) and by interviewing prospects when a new product or service for a new target market is being considered. Qualities include behavior patterns, skills, attitudes, and environmental details–profession, hobbies, lifestyle, etc.–that influence their behavior. Fun fictional personal details are often added to add depth and to make them more relatable (such as giving them names and a picture). ...
"
Using personas in customer service
Persona usage in customer service doesn’t vary much from use in product design. Capturing some additional details unique to how particular personas might seek customer service are the key consideration. .... "
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