Setting the Table

Finished fabled NYC restaurateur Danny Meyer's book: Setting the Table. Always had the dream of opening a restaurant and cooking. (yeah really). Meyer writes the story of his restaurant openings. Along the way he teaches us about how hospitality is as important as service. We don't sell much directly to consumers, but my wife Joy runs a retail business and it rang true to her. My favorite quote .... about Mary Kay Cosmetics ... ' ... Mary Kay would teach their salespeople that everyone goes through life with an invisible sign around their neck reading 'make me feel important' ... The most successful people in any business that depends on human relationships are the ones who know about that sign and have the ability to see how brightly it is flashing. And the the true champions know how best to embrace the human being wearing the sign ...'. Good book.