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Monday, June 05, 2017

Humans not Chatbots

Loyalty and Chatbots.   Customer Think writes about human interaction being the key to loyalty engagement.  " ... In a world where people are continuously connected and able to share good and bad experiences, customers have more influence on brand reputation than ever. They have a closer relationship and emotional investment in the companies they select, and with more ways to interact with a brand; it’s critical to keep customers satisfied. So, what’s the secret to increasing loyalty and ensuring customers use their networking power to recommend your service to a friend? Superior human service. .... " 

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