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Friday, June 30, 2017

Assistants in the Hospital

One of the earliest suggestions for virtual assistants was to have them answer questions and perform simple non-medical tasks in hospitals and other health care facilities.  Huge amounts of professional time are expended this way.   Issues of data and patient security quickly came up.  It was said the popular assistants could not handle those issues.  But it appears work has been under way by Harman and IBM Watson to address the problem.  Note that Harman is now owned by Samsung.

 " .... Thanks to AI, you'll never be ignored at a hospital again  From CNET Magazine: IBM's Watson takes on the scut work at a Philadelphia hospital, so nurses can focus on what matters.   By Shara Tibken

It's why Thomas Jefferson University Hospitals in Philadelphia decided to work with audio giant Harman and IBM's Watson artificial intelligence technology. Together, they developed smart speakers that will respond to about a dozen commands. When a patient says "Watson," the speakers can, for instance, play calming sounds and adjust the room's lighting, thermostat and blinds.

"This is a way for patients to get some simple comfort measures addressed just by speaking," says Dr. Andrew Miller, associate chief medical officer at the Philadelphia hospital group. "How great is that?"

For the hospital, it's just the beginning. ... "

Unclear what plans are underway to roll this out more broadly.   Beyond just the voice interaction it does imply that considerable infrastructure changes have to be made to implement physical interactions with rooms, say to close the blinds or even adjust the lights.

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