Opsgenie for Incidents in Process Modeling

In the process of looking at modeling processes that link to and handle incident driven operations, I was pointed to:

Atlassian: Opsgenie

Plan and prepare for incidents
Determine who should respond
Use templates to prepare messaging and communication channels to responders and stakeholders
Predefine collaboration methods including video conferences, and chat channels
Create status pages to communicate proactively to all stakeholders  ... "