Accenture work on this new to me, will be interesting to see how it can automate key elements of business process. RPA applications are continuing to expand. See the SynOps Site.
Accenture Debuts Platform That Automated 40,000 Roles By Jeremy Kahn in Bloomberg
Company unveils new system to help firms streamline work
Clients testing the system saved millions, Accenture says
Accenture Plc, the global consulting firm, will begin selling software and services that it’s already used internally to automate tasks and redeploy about 40,000 workers.
The new platform, that’s been five years in development, suggests ways to streamline and automate processes in areas such as finance and accounting, marketing and procurement. Debbie Polishook, the group chief executive officer of Accenture Operations, said that all its workers affected have been retrained by the company for other jobs. Over the time the company was developing SynOps its headcount kept growing. It currently employs 469,000 people, up from 425,000 in 2017.
Accenture Operations, the company’s outsourcing unit, once used human workers in mostly low-wage countries such as India, to handle routine data entry and customer service tasks for clients. Now that unit is hoping this new software will help clients’ achieve further savings by -- at least in some cases -- eliminating the need for humans altogether.
For instance, if used in procurement, the SynOps system can take an order, generate an invoice, check that invoice against a contract, correct any errors and then email it to the customer.
"This is not trying to get rid of the human," Polishook said, "but to make them as productive as possible and get them to focus on the work that a human really needs to do." .... "
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