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Thursday, October 04, 2018

Wal-Mart Tests Arc de Triomphe Model for Pickup

The 'hand-off to the customer' part of pickup continues to be examined.

Wal-mart expands test of giant automated grocery kiosk    by Tom Ryan in Retailwire with expert commentary.

After a test in Oklahoma City last summer, Walmart is opening a second grocery pickup kiosk at a location in Sherman, Texas that enables customer to pick up orders without having to interact with a store associate.

Under the set up:

- Orders are placed by customers who shop online or through their mobile browser at walmart.com/grocery;
- Walmart associates inside the store fill the orders;
- The orders are organized in bins and placed in the massive kiosk located in the parking lot, which is    equipped with refrigerators and freezers for perishable goods.
- Customers pull up to the kiosk building, walk up to an interface station and scan the barcode they received with their “order ready” e-mail. The kiosk retrieves the order, delivering it to the customer in a process that takes a minute or less.  .... "

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