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Saturday, October 07, 2017

Microsoft Virtual Customer Service Agents

New means of virtual support by Microsoft.  Notably connected to their LinkededIn and their Knowledge Graph.  This could be a key means to useful enterprise AI.   Both are key sources of enterprise knowledge and organized data is key to delivering any kind of useful cognitive intelligence.

Microsoft readies new Dynamics 365-branded HCM apps, virtual customer service agents
Microsoft is expanding its Dynamics 365 lineup with new modular SaaS apps, and is selling customizable virtual support-agent services under the 'Dynamics 365 AI' brand. .... 
By Mary Jo Foley    for All About Microsoft   ... "

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