A big proponent of at least understanding your process. And ideally, mapping it out in as much detail as is possible. Interestingly put here in Linkedin:
Process Thinking in User Experience
The first step in user experience needs to be the recognition that every problem is different and will require a separate solution. Because if they are not, then every business is the same which they are clearly not.
In effect there is no quick fix or single standard method but rather there is an armoury of methods each with associated risks, limitations and plus points. Anyone offering a standardise method without flexibility should be asked to leave as they about to cost you a fortune. Some methods are shown here below (this is not a process model) ... "
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