Where is the Shopping Opportunity with Voice Commerce?

Further statistics.

Shopping Opportunities for Voice Commerce    by Tom Ryan in Retailwire

According to a survey from Capgemini, 40 percent of consumers predict that three years from now, they will be more likely to use a voice assistant rather than engage with a retailer’s mobile app or website. That’s up from 24 percent who use or would use the technology today

At a slightly lower level, the study also found consumers expect to be using voice assistants over a number of other retail tasks within three years, including visiting a shop, dealing with customer support/call centers and using a salesperson.

The study, based in a survey of over 5,000 consumers in the U.S., the U.K., France and Germany, explored voice assistants via smartphones (Siri, Cortana, Google Assistant), smart speakers (Amazon Echo, Google home) and non-phone, screen-based devices (Amazon Echo Show/Amazon Fire TV).

Convenience, speed and the ability to multi-task are the primary reasons consumers prefer to work with voice assistants.  ..... " 

Capgemini: Trends in Conversational Commerce

Good overview of the space and future with statistics.

Conversational Commerce
Why Consumers Are Embracing Voice Assistants  in Their Lives

Introduction

Conversational Commerce, consumer purchase of products and services via voice assistants such as Google Assistant, Amazon’s Alexa, and Apple’s Siri, will revolutionize how consumers and brands interact in ways not witnessed since the dawn of e-Commerce. It is so much more than a new interface or an additional channel in an omni-channel world. It promises to be a curator of services and experiences that intelligently meet needs and engage consumers emotionally—anytime, anywhere.

We are still at the very beginnings of Conversational Commerce, but the extraordinarily rapid early adoption will drive investment and innovation, consequently enabling an entirely new way for brands to build relationships of value with consumers. These relationships will seamlessly extend across consumers’ relationship lifecycle with brands—from marketing to sales and service—creating an entirely new, more instinctive way for consumers to engage with brands. .... " 

Capgemini on Big Data

We worked with Capgemini for some time, but it has been years since I connected.  I was informed of Capgemini's resources on Big Data Analytics.  Just starting to take a look at their series of PDF's that appear to be useful executive treatments of the topic.

Standards in the CPG and Retail Industry

An interesting report via GS1 from CapGemini on the future of standards there.  These are key issues to make these spaces more efficient. " ... Capgemini has released a report entitled "The Future of Standards in the Consumer Goods & Retail Industry: Cut costs and meet new consumer needs". The report is the result of interviews with top industry executives commissioned by GS1 and The Consumer Goods Forum which provided an international perspective and a cross-functional view representing supply chain, IT and beyond. The report is both a strong endorsement of the existing value of standards in the retail.... "

A New Kind of Consulting

Of interest, related to my recent note on social networks in the enterprise.  CapGemini is reorganizing to use social networks to do consulting.  Also, consultancy Atos Origin plans to eliminate all e-email with three years, aiming to replace it with social media.  Lots of changes will have to be made to the social media of today, which are not designed for efficiency or knowledge management, to make that viable.   An opportunity.

Enterprise Information Management

Interesting talk, have not been introduced to the complexities of what is called EIM

Scott Vogan, Capgemini, from Business Intelligence Network
Scott Vogan, who leads the North American EIM Practice for Capgemini, discusses the primary drivers for Enterprise Information Management (EIM), the barriers to successful EIM and Capgemini's approach to EIM ....

Business Intelligence in Downturns

CapGemini recording on the value of BI in infrastructure business downturns. Notable mentions of operational optimization using BI and allied analytical methods. By Stephen D. Harris.

Cap Gemini Trend Newsletter

Cap Gemini does their year end view of technology:The CEO's Guide To Industry Trends In 2008: Our Annual Virtual Roundtable With Capgemini Experts. In a number of interesting verticals.