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Showing posts with label gartner. Show all posts
Showing posts with label gartner. Show all posts

Saturday, June 24, 2023

Is the Digital Twin of the Customer Emergent?

 At an engineering conference I talked about digital twins of Jet Engines useful as well for flesh and blood consumers. Intrigued.

Brought to my attention in Gartner, see much more at the ilnk

A Digital Twin of the Customer Could Transform Your Supply Chain Digitalization Strategy  .... 

By Beth Coppinger Gartner | June 16, 2023 |

Supply ChainBeyond Supply ChainSupply Chain Strategy, Leadership And Governance

One of the best things about my job is that I get to talk to leaders across industries about how they leverage their supply chains to drive growth with customers. Their stories offer inspiring lessons about the path forward,  especially in the area of emerging technologies. Digital twin of the customer (DToC) is one of those technologies that leading companies are piloting. Gartner classifies DToC as an emerging technology system that is “transformational,” meaning it has the potential to establish new ways of doing business within and across industries, resulting in major shifts in industry dynamics. ... ' 

Friday, August 26, 2022

Thinking Causal AI

Good thoughts on the topic: 

Use Causal AI to Go Beyond Correlation-Based Prediction

Gartner, By Leinar Ramos | August 10, 2022   Intro below

This is a short introduction to a research note we published recently on Causal AI, which is accessible here: Innovation Insight: Causal AI.

Correlation is not causation

“Correlation is not causation” is often mentioned, but rarely given the importance it deserves on AI. Correlations are how we see variables moving together in the data, but these relationships are not always causal. 

We can only say that A causes B when an intervention that changes A would also change B as a result (whilst keeping everything else constant). For example, forcing a rooster to crow won’t make the sun rise, even if the two events are correlated.

In other words, correlations are the data we see, whereas causal relationships are the underlying cause-and-effect relationships that generate this data (see image below). Crucially, the data we typically work with exists in a complex web of correlations that obscure the causal relationships we care about.

An image illustrating the distinction between correlations, which are the relationships we directly observe in the data, and causation, which is the underlying set of cause-and-effect relationships that generate the data 

Despite their notable success, statistical models, including those in advanced deep learning (DL) systems, use surface-level correlations to make predictions. The current DL paradigm doesn’t drive models to uncover underlying cause-and-effect relationships but simply to maximize predictive accuracy.

Now, it is worth asking: What is the problem of using correlations for prediction? After all, in order to predict, we just need enough predictive power in the data, regardless of whether it comes from causal relationships or statistical correlations. For instance, hearing a rooster crow is useful to predict sunrises.

The core problem lies with the brittleness of the predictions. For correlation-based predictions to remain valid, the process that generated the data needs to remain the same (e.g., the roosters need to keep crowing before sunrise).

There are two fundamental challenges with this correlation-based approach:

Problem #1: We want to intervene in the world

Prediction is rarely the end goal. We often want to intervene in the world to achieve a specific outcome. Anytime we ask a question of the form “How much can we change Y by doing X?”, we are asking a causal question about a potential intervention. An example would be: “What would happen to customer churn if we increased a loyalty incentive?”

And the problem with correlation-based predictive models, like Deep Learning, is that our actions are likely to change the data-generation process and therefore the statistical correlations we see in the data, rendering correlation-based predictions useless to estimate the effect of interventions. 

For instance, when we use a churn model (prediction) to decide whether or not to give a customer a loyalty incentive (intervention), the incentive affects the data that generated the prediction (we hope the incentive makes the customer stay). In this case, causality really matters, and we can’t simply use correlations to answer questions on what would happen if we took an action (we need to run controlled experiments or use causal techniques to estimate the effects)  .... ' 

Monday, July 25, 2022

Gartner on Hype Cycle for Blockchain and Web3 and NFT

 Spaces I have been asked about of late. Click through to see: 

Gartner Hype Cycle for Blockchain and Web3, 2022

By Avivah Litan | July 22, 2022 | 8 Comments

We just published our  Hype Cycle for Blockchain and Web3, 2022   Crypto and token prices crashed in 1H22, but coin prices should not be conflated with technology value. Consumer apps like NFT games and commerce are driving innovation as enterprises gradually begin to realize business value. A tipping point in adoption will soon be reached, as risks are managed proactively.  ... '  

Friday, July 16, 2021

Time to Prepare Retail for Post Pandemic

Below piece relates to the previous post in this blog, about technology shifts in the new era. Costs based on labor usage and consumer expectations, are driving new tech.

Time To Prepare Smart Retail For The Post-Pandemic Era  By Wilson Zhao

Now that the offline market is reopening, it is time for retail brands to upgrade their brick-and-mortar stores and deliver a smart retail experience for customers. 

The pandemic accelerated the adoption of an array of hands-free technology such as mobile payment, QR code versus paper menu. Gartner’s consumer survey shows that for the first time, a majority of consumers express interest in hands-free technology including AR/VR and QR code shopping in public spaces. While few brands have made these technologies available in stores. 

As for most retail brands, digital business will continue to be a priority this year. According to 2021 Gartner CEO and Senior Business Executive Survey, 95% of retail CEOs say plan to increase their investment in digital capability. It is true that COVID-19 drastically shifted consumer shopping behaviors to digital channels. And yet, physical store is still the most preferred shopping destination. 

Brands need to smartly invest in places that address consumers’ needs as the offline market recovering. Therefore, to maximize the ROI on digital and capitalize on consumers’ interests in hands-free technology and physical store, retail brands should pursue a smart retail strategy and offer an immersive omnichannel experience for their customers.

China has been leading the execution of smart retail and here are some lessons for the West.   ... '

Monday, June 14, 2021

Top Supply Chain Tech Trends

Some good thoughts on tech trends in supply chain.

Gartner Reveals Top 8 Supply Chain Technology Trends  in SDCExec

Gartner has identified the top eight supply chain technology themes for 2021, which were selected for their transformational potential and their ability to foster operational resiliency across the greater supply chain.

By Mackenna Moralez, Gartner Inc.

Gartner has identified the top eight supply chain technology themes for 2021, which were selected for their transformational potential and their ability to foster operational resiliency across the greater supply chain.

The top supply chain technology themes, per Gartner, are:

Hyperautomation

Digital Supply Chain Twin

Immersive Experience and Applications

Edge Ecosystems

Supply Chain Security

Environmental Social Governance

Embedded AI and Analytics

Augmented Data Intelligence

“This year, we’ve decided to focus on broader, overarching technology themes rather than individual technologies,” said Christian Titze, vice president analyst with the Gartner Supply Chain practice. “This is because innovative technologies are often combined together in order to solve specific supply chain business problems.”   ... ' 


Tuesday, October 06, 2020

Gartner Hype Cycle on AI

Nicely done overview, including the classic hype cycle of AI at the link.

Hype Cycle of AI In The Enterprise AI    By Svetlana Sicular  

We recently published for the wide audience that 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020.  Two megatrends – industrialization of AI platforms and democratization of AI – indicate that production workloads and high-scale AI applications are looming in the near future.  This means that AI will be reaching significantly more people via democratization of AI, and it requires industrialized platforms that accelerate and automate the AI development and implementations process to make AI accessible to the masses.

Let’s take a deeper look at industrialization of AI on the Hype Cycle for Artificial Intelligence, 2020. The industrialization of AI platforms enables reusability, scalability and safety, which accelerate AI adoption and growth. If early AI adopters were mostly a grassroots and bottom up movement, the current AI wave is top-down. The C-suite are leading the charge in initiating AI projects now, with nearly 30% of the projects directed by CEOs. These projects aim to swiftly deliver value to the enterprise and catch up with the early adopters. That’s why the Machine Learning profile has already crossed into the Trough of Disillusionment: Simply mastering ML is not enough. The current wave expects AI tools to be on par with the enterprise production requirements and known processes, such as convenient AI development environments, automation of routine tasks, production stability and reliability.  .... 

(Hype Cycle of AI Here) 

Wednesday, February 26, 2020

Gartner Magic Quadrant for Data Science and Machine Learning

KD Nuggets publishes and analyzes the most recent Gartner quadrant analysis. While I am skeptical of this approach, it does have a useful list of participants which can fill in the gaps.   Clip at link below to get to the 'Magic Quadrant'.   Some of the included analysis by KDN is more interesting, with  short, general, non-technical descriptions of what many companies are doing.

The Gartner 2020 Magic Quadrant for Data Science and Machine Learning Platforms has the largest number of leaders ever. We examine the leaders and changes and trends vs previous years.
By Gregory Piatetsky, KDnuggets.

Gartner has released last week its highly-anticipated report and magic quadrant (MQ) for Data Science and Machine Learning Platforms (DSML) and you can get copies from several vendors - see a list at the bottom of this blog. In previous years, the MQ name kept changing but the 4 leaders remained the same. Now the name has remained the same as in 2019 MQ and 2018 MQ reports, reflecting a more mature understanding of the DSML field, but the contents, especially the leader quadrant, have changed dramatically, reflecting accelerating progress and competition in the field.

The 2020 MQ report went back to evaluating 16 vendors (down from 17 last year), placed as usual in 4 quadrants, based on completeness of vision (vision for short) and ability to execute (ability for short).

We note that the report included only vendors with commercial products, and did not consider open-source platforms like Python and R, even though those are very popular with Data Scientists and Machine Learning professionals.   ... )

Sunday, December 15, 2019

UiPath for RPA in Gartner Quadrant

Via UiPath. of interest:

2019 Gartner Magic Quadrant for Robotic Process Automation Software

UiPath achieves the highest and furthest overall position for its ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Robotic Process Automation Software.

UiPath, a Gartner Magic Quadrant Leader.

Get an impartial view of the global RPA landscape from a trusted source

See how each of the 18 vendors evaluated by Gartner aligns on vision and execution
As organizations look for ways to improve operational efficiency and integrate legacy systems with new enterprise applications and digital business, robotic process automation continues to grow its footprint. (2019 Gartner Magic Quadrant for Robotic Process Automation Software) ... "

Wednesday, September 25, 2019

Collaboration with People, Smart Machines, Expanding

Especially I think as we get comfortable with assistants being part of teams to solve problems, get things done.  True purely social will evolve as well, but their negative implications are starting to be understood as well, I see people backing off goal-less attention.

Gartner Says Worldwide Social Software and Collaboration Revenue to Nearly Double by 2023
The worldwide market for social software and collaboration in the workplace is expected to grow from an estimated $2.7 billion in 2018 to $4.8 billion by 2023, nearly doubling in size, according to Gartner, Inc.

“The collaboration market is the most fragmented and contextually focused it has ever been, making the barrier to entry extremely low,” said Craig Roth, research vice president at Gartner. “By 2023, we expect nearly 60% of enterprise application software providers will have included some form of social software and collaboration functionalities in their software product portfolios.”

Evolution of the Collaboration Market

The collaboration market has fragmented into many submarkets – for instance, employee communications applications or meeting solutions – that often do not compete with each other.

“The market is not yet a winner-take-all space, creating opportunities for innovation that will expand the size of each submarket,” said Mr. Roth. “The future of social software and collaboration will leverage new capabilities like social analytics, virtual personal assistants (VPAs) and smart machines.” .... " 

Friday, September 20, 2019

Advancing AI in the Workplace: Ambient and Voice

Not un-expected, further intrigued about how much of it will be 'ambient', that is happening in the background and alerting the employee, and how much of it will be using voice control, after the very popular systems in the home.  Will Robo-Bosses become common?

Gartner: Get ready for more AI in the workplace in Computerworld
At the firm’s Digital Workplace Summit in London, analysts said they expect artificial intelligence to be common in the office by 2025; they already see ‘huge pent-up demand.’   By Matthew Finnegan

LONDON – Artificial intelligence (AI) will be widely adopted in office environments in a variety of ways over the next few years as businesses invest in digital workplace initiatives, Gartner analysts said today....

Wednesday, September 18, 2019

Where Blockchain Will be Delivered

Starting to see this trend, since the data involved is already in ERP and CRM.

Gartner: Blockchain will be nothing more than an add-on for ERP, CRM software

The distributed ledger technology has already become highly fragmented, making it difficult for companies to push ahead with real-world uses. On top of that, Gartner expects that fragmentation to collapse into no more than four dominant standards in the next few years. .... ' 
     
By Lucas Mearian in ComputerWorld

Friday, August 09, 2019

Gartner Blog: We are Very early in Predictive Analytics

Here an excerpt.    Interesting thought, and our forecasting will become much better, in some areas spectacularly so.  But still, it will be operating with some of the same data. Old, faulty, in the wrong context, gathered haphazardly.  So you still cannot expect exact predictions.  If you are not exactly right there is the risk of implemented error.  And that risk itself cannot be perfectly tagged.   So there again a caution.   And I would certainly not use the position of a technology on a wavy line as predictive input data.  So please, save your pennies, but caution all around.

Start Saving for Predictive Analytics
by Steve Rietberg  |  August 8, 2019  | 

When I was young and fresh out of college, people urged me to start contributing to a retirement fund as soon as I could. They explained that since I had time on my side, even modest investments would pay significant dividends. I just needed the discipline to start saving early.

We’re all young, with respect to predictive analytics technology. According to Gartner’s Hype Cycle for CRM Sales, sales predictive analytics (which includes predictive forecasting, upsell/cross-sell recommendations and opportunity scoring) is still in its adolescence. This market is expected to grow quickly in the immediate future.

How can we take advantage of our youth, and get a head start on preparing for advances in predictive pipeline analytics?

Your CRM Thinks Too Linearly

Consider this. Your historic pipeline data suggests a correlation between sales stage and an opportunity’s likelihood to close. In many organizations, that correlation–directly or indirectly–informs seller coaching and forecasting decisions. But there is a disconnect between the sequential sales stages in a typical CRM system and the nonlinear buying process that customers actually follow. To improve the validity and accuracy of your pipeline analytics, you need to track more than sales stage. For this reason, measuring buyer behavior along with seller-provided sales stage and probability clears a path to improved predictive analytics. .... " 

Tuesday, May 14, 2019

Blockchain: Why, When and How? Link it to Process

Cautionary tale about Blockchains and all that in the TechRepublic.  With links to Gartner stats.  Fatigue only if it is not appropriately linked to real process and business goals.      If you have not developed a process map of the business involved, you won't know if you are doing the right thing.

A lack of industry consensus as to what constitutes a blockchain solution and overzealous attempts to apply the technology is creating blockchain fatigue, according to Gartner.

Blockchain, as a technology, is often treated as a solution to every potential business or computing problem. Companies keep throwing money at it, with spending expected to total $2.9 billion this year. Successful deployments of blockchain projects are limited, with "initiatives failing to match the initial market exuberance that will lead to disillusionment and buyer fatigue," according to Gartner's Predicts 2019: Future of Supply Chain Operations report. Gartner also predicts that by 2023, "90% of blockchain-based supply chain initiatives will suffer blockchain fatigue for lack of strong use cases."

Depending on where you stand, the report has a quite realistic—or bleak—outlook for the blockchain market, noting that "companies struggle to identify how blockchain will be a better offering and provide higher value over conventional technology." Despite years of enthusiasm, "most organizations continue to struggle to understand what blockchain is, the capabilities it offers, what these might mean to their business, and what problems blockchain could or should solve," the report noted. ... " 

Via Walter Riker ...

Tuesday, February 19, 2019

Vendor Shortlists

I then further ask, is there a way to update a shortlist automatically?    OR add candidates that should be separately evaluated.

What is a Shortlist Anymore?  by Hank Barnes   In the Gartner blog

As Gartner continues to explore the world of B2B buying, we’ve noticed a phenomenom that is perplexing, compelling, and informative.

For years, people have talked about shortlists. “We’ve built our shortlist of vendors to consider.” “We’re on the shortlist.”   In short (apologies), the shortlist was a signal that buyers were closing in on a decision.

Well, that concept, at least in its simple, traditional form is gone.   In most cases, while the shortlist may exist; it isn’t what it used to be.

Late in 2017, in a survey of people involved in significant B2B technology purchases, we asked if, after creating a shortlist, they ever added vendors to it.  The responses were surprising:

Tuesday, January 22, 2019

AWS Challenges the Blockchain

See Amazon's writeup on their QLDB (Quantum Ledger Database) .   Do note that their approach has nothing to do with Quantum computing.  A bad choice of name which can only confuse people, perhaps with riding another hype stream.

Amazon’s QLDB challenges Permissioned Blockchain in the Gartner Blog   by Avivah Litan  |  

Amazon Web Services recently announced the preview of Quantum Ledger Database (QLDB), promising a centrally administered immutable data ledger within AWS.  We predict that QLDB and other competitive centralized ledger technology offerings that will eventually emerge will gain at least twenty percent of permissioned blockchain market share over the next three years.

My colleague Nick Heudecker and I just published a research note on the AWS announcement See Amazon QLDB Challenges Permissioned Blockchain analyzing the challenges and benefits of permissioned blockchain vs. QLDB (which by the way has no quantum computing technology built inside it). (We will soon publish a follow-up research note that analyzes decentralized ledger technology vs. centralized ledger technology vs. blockchain used for a ‘single version of truth’).

As noted in our research, Gartner is witnessing four common denominators in promising multi-company or consortia-led blockchain projects, of which AWS QLDB satisfies the second and third:

The majority of industry (or consortia) participants need a distributed ledger where every participant has access to the same (single) source of truth.

Once written to the ledger, the data is immutable and cannot be deleted or updated.

A cryptographically and independently verifiable audit trail is needed to satisfy the use case, for example to prove the provenance or state of an asset.

The various participants in the blockchain consortia all have a vested interest in its success; and there is no single entity in direct control of all activities.  .... " 

Wednesday, December 26, 2018

Microsoft AI pushes the Gartner Report

Order it up at the link.  I have.   I assume because its praising Microsoft's Azure AI.  But likely quite interesting.    Like the intro description.   Comments, is this useful to use with clients who are just entering the space?

Drive strategic opportunity with intelligent apps and analytics

Intelligent apps have the potential to completely change the way developers build and deploy their projects. Many organizations already rely on developers to apply artificial intelligence (AI) and machine learning techniques that set them apart, and more will join them as AI becomes more widely understood and developing intelligent apps becomes even easier and more affordable.

In Top 10 Strategic Technology Trends for 2018: Intelligent Apps and Analytics, Gartner explores the current landscape of intelligent apps and analytics and offers actionable guidance on what’s to come in the next few years. Get up to speed on the evolution of AI-powered apps, and learn where to focus your efforts as you build your own.

This report includes:
Recommendations for building AI into your apps.
Examples of how organizations are using AI apps, broken down by industry.
What developers can expect to achieve with AI apps. .... "

Thursday, October 18, 2018

Learning from B2B Buying Process

From the Gartner Blog, a look at a B2B buying process, diagram at the link.  The process diagram   is very complex, very messy.  I have worked on many, many process models.    If we had found this in our interviews with decision makers we would have immediately looked to simplify.   Create  a simpler model.  Model a smaller amount of the process.  Mine the process to determine what is really happening in its operation.  Who does what, whats the data involved?  How are the results measured?    Include decision makers to verify changes.   There is always a simpler model with carefully controlled scope.

I do agree what they say later in their article that control is often not (easily) achievable.   But it can be strongly influenced via the design of the process model.

Check out the diagram at the link.



The Illusion of Control  by Hank Barnes  |
It’s great to be in control.   It creates more confidence and comfort.   But in B2B situations, control is rarely achievable.   There are too many people involved in buying and implementation.  There are too many sources of information.   The idea of the buying journey, and efforts to create journey maps, imply an expectation of control.  .... "

Tuesday, September 25, 2018

Buyer Readiness vs Buyer Knowledge

Had missed previous writing by Gartner on this.

Buyer Readiness Does Not Mean Buyer Knowledge   by Hank Barnes  

We’ve talked about buyer readiness at Gartner for a long time.  Our feeling is that there are 4 stages of readiness (buying, shopping, aware, unaware) that you may encounter when engaging with a prospective customer (either marketing or sales).   A recent personal experience is serving as a good reminder that even advanced stages of readiness do not mean the customer is fully knowledgeable about what they need.  .... "

Monday, July 23, 2018

Data, Analytics and Product Management

Obvious need,  and application.  Doing it well is the challenge.

Apply Data and Analytics Skills to Make the Best Product Management Decisions  by Deacon D.K. Wan in Gartner

Most enterprise applications were not designed to capture data on application’s performance and user satisfaction.    The rapid evolution of digital products and customer demands make it difficult to keep up as more data from the business, technology and customer experience (CX) must be tracked.

How organizations can incorporate data and analytics skills to ensure your product features are ready for future digital needs? .... " 

Friday, June 08, 2018

It will be About the Cobot

Not a new term: Cobot: Collaborative Robot. but fairly rarely used recently.  Does not have to mean a physical robot, but can also include collaborative AI systems tools.  Its how the architecture of collaboration is set up, how data and goals are shared.  How process is followed.  General AI is still far away, but many real domains will be influenced quickly.

Why human-AI collaboration will dominate the future of work  in Techrepublic
At the 2018 MIT Sloan CIO Summit, a panel of AI experts discussed how machine learning will impact the workforce.

We are in the midst of an "AI awakening," as artificial intelligence technologies can now match or surpass humans in fundamental skills like image recognition, Erik Brynjolfsson, director of the MIT Initiative on the Digital Economy, said in a panel discussion session at the 2018 MIT Sloan CIO Symposium.

Artificial General Intelligence (AGI)—the point when machines will be able to perform all intellectual tasks that humans can—is still a long way off, Brynjolfsson said. But machine learning has reached superhuman capabilities in certain areas, and can offer enterprises a number of benefits.

In two papers recently published in Science and the American Economics Association, Brynjolfsson and colleagues developed a rubric of 23 questions to identify tasks that AI is now adept at, and applied those to the O*NET database of 964 occupations in the US.

Most jobs involve 20 to 30 distinct tasks, the research found. In most cases, machine learning could perform some tasks better than humans in a given occupation. However, it could never perform all tasks needed for the job better than its human counterpart. ... 

"Most jobs will be partly affected by machine learning, but there will also be things humans need to do," Brynjolfsson said in the session. Instead, the future will likely involve partnerships between humans and machines (known as collaborative robots, or co-bots) to more efficiently get work done. "Rarely will we completely wipe out entire job categories," he added.

Only 5% of workers will be displaced by AI, said panel participant Elisabeth Reynolds, executive director of MIT's Work of the Future Task Force, citing McKinsey research.

"The introduction of the co-bot is allowing us to replace routine work and allow workers to do something else," Reynolds said. "You do have to deal with displacement, but it is a small percentage of the growth we see." This echoes Gartner research, which predicted that AI will eliminate 1.8 million jobs by 2020, but will create 2.3 million in that same timeframe.  .... "