Via Irving Wladawsky-Berger
A collection of his observations, news and resources on the changing nature of innovation, technology, leadership, and other subjects....
Disruptive Forces Necessitate Bold Decisions
In January of 2021 I attended Predictions 21, an online event organized by Forrester Research. “Faced with the pandemic, firms did things that once seemed impossible - sometimes overnight,” said Forrester last year, adding that “2021 will be the year that every company - not just the 15% of firms that were already digitally savvy - doubles down on technology-fueled experiences, operations, products, and ecosystems.”
Earlier this year I attended Predictions 22, and was particularly curious to see how things had changed in the intervening year. “Disruptive Forces Necessitate Bold Decisions,” was the overriding message in this year’s event guide. “The old ways of working no longer work. The future is up for grabs. Leading firms will use the crucibles of 2020 and 2021 to forge a path to an agile, creative, and resilient tomorrow.”
Let me summarize some of Forrester’s key predictions in three areas: technology, customer experience, and industry trends. ... '
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